Internet Connectivity/VoIP Bandwidth

Mortgage Dialer recommends that your internet connection supports at least 64 kbps per agent (includes CTI data and voice traffic) in both directions in order to run the Mortgage Dialer VCC application concurrently with typical business applications.

The Mortgage Dialer application alone will use 40 kbps per agent. Insufficient bandwidth will impede and in some cases prevent the VCC application from effective operation.

Please Note: International connections are subject to higher latency during peak hours which can affect the quality of service.

Firewall/Router Configuration

All outbound TCP ports must be open to the Mortgage Dialer Data center.

Inbound UDP ports for RTP (VoIP) traffic should be open from the Mortgage Dialer Data Center—(the minimum ports are: 6000, 6001, 8000, 8001). UDP port 5060 for SIP (VoIP) traffic (bi-directional) must be open to the Mortgage Dialer Data center. Firewalls must permit downloading Java Applications.

Please Note: Other Firewall requirements may be necessary depending on your network.

Customer’s internal network configuration

Support for SIP Protocol across all routers. For 8 and 24 Port Gateways: Mortgage Dialer requires that you acquire a public IP address for each Media Gateway. For soft-phones, NAT is acceptable with a static internal IP address.

Router should be connected to the internet using a static IP address, double NAT is not supported. Wireless networks are not supported for multi-user environments. They may be used in single user environments, provided that the agent station is the only wireless device in use at a time, however connectivity and voice quality may be compromised, wired connections are recommended for best service.

Headsets for use with Soft Phone Stations

Recommended headset is Plantronics CS-50, DSP-400 or DSP-500 headsets for effective quality of Voice.

Workstation (PC)

Recommended:

	Processor: Pentium IV 1500 MHz or greater. Intel and 100% compatible processors are supported
	Memory: 512 MB or greater. (1GB for Partner Agent Bridge Application)
	Java 2 Runtime Environment v.1.4.2 build 4+

Minimum Requirements:
(Requirements assume that you are only running the Mortgage Dialer Call Center Product on the agent desktop)

	Processor: Pentium III 800MHz or greater. Intel and 100% compatible processors are supported
	Memory: 256 MB or greater. (512 GB for Partner Agent Bridge Application)
	Software: Java 2 Runtime Environment v. 1.4.2 build 4+

We currently do not support MAC or Linux OS and 95/98 Microsoft ME OS.