Key Mortgage Dialer Features

In order to recognize what makes the capabilities of the Mortgage Dialer call center solution so powerful, you must first understand why predictive dialing software, in general, offers so much value. 

Predictive dialers automate the initiation of outbound calls, dynamically dialing thousands – or even tens of thousands – of phone numbers each day.  Agents are freed from all manual dialing activities, and are connected only to those calls that are answered by live people.

How does a predictive dialing system work?  It uses historical data, such as average call lengths, to intelligently forecast when an agent will be ready to speak to a potential client.  Phone numbers are then automatically dialed at a rate based on the anticipated availability of representatives, and any call that is answered by a human is directly transferred to an agent.  

Key benefits of these robust call center software applications include:

• Increased call volumes.  Predictive dialers enable call centers to make more calls than ever before.  So, more prospects can be reached out to every day. 
  
  
• Improved agent productivity.  Agents spend less time dialing number after number (only to receive busy signals, no answer, or answering machines), and more time interacting with and selling to potential clients. 
  
  
• Increased profitability.  When talk time is maximized, the results of telemarketing and telesales campaigns are significantly improved. Mortgage Dialer also serves as powerful loan modification software, further boosting revenues by facilitating the successful execution of loan modification programs and other highly targeted campaigns.  

Mortgage Dialer is one of today’s most comprehensive and cutting-edge hosted predictive dialing solutions.  By combining all the features of traditional mortgage telemarketing software with end-to-end lead management functionality, Mortgage Dialer helps all kinds of call centers, including mortgage call centers and virtual call centers, to transform the way they manage their outbound calling campaigns. 

What makes Mortgage Dialer the best solution for your predictive dialing needs?  Its unique algorithm continuously adapts to trends and patterns as the dialer system is used.  Unlike other predictive dialing systems that simply dial a pre-defined number of calls each hour, Mortgage Dialer gets more intelligent and better at anticipating agent availability, while adjusting dialing rates accordingly as time goes on.

Mortgage Dialer also combines power with flexibility, scaling to support hundreds of agents, while giving companies the freedom to choose whether to use their predictive dialing software with VoIP or standard phone lines. It also effectively supports virtually any type of phone-based sales initiative, including new loans, refinancings, and loan modifications.

And, Mortgage Dialer is intuitive and easy-to-use. Agents access the dialer system’s features through a simple interface that requires little or no training. Call center staff can take advantage of:

Enhanced control over all predictive dialing activities, including the ability to:

• Call numbers in succession from a database
• Dial multiple numbers for each contact
• Schedule call backs
• Conduct three-way calls
• Transfer calls to other agents or “closers”
• Restrict dialing by day or time zone
• Create separate caller IDs for each campaign
• Note the outcome of each call (i.e. closed sale, not interested, etc) 

Compliance with Do Not Call guidelines and other regulations through:

• Variable dropped call percentages
• Optional drop timers with safe harbor messages
• Automatic suppression of DNC lists

The broadest array of call handling and blending options.  Our VoIP predictive dialer allows agents to:

• Accept both inbound and outbound calls
• Playback pre-recorded messages to answering machines
• Recycle calls that resulted in busy signals or voice mail messages

CRM-type lead management functionality that enables:

• Full tracking, searching,  and monitoring of all contact activities
• Creation of calling lists based on contact demographics
• Generation of custom-tailored lead capture forms
• Export of all dialed calls and lead-related data into Excel

Creation of new revenue streams from loan modifications and other targeted initiatives, by allowing mortgage firms to:

• Reach out to a high volume of homeowners
• Identify the best prospects, or those who are most interested in modifying loans
• Promote their loan modification services to a broader base of potential clients
• Close more loan modifications and other business deals

Supervisors and administrators are also provided with a user-friendly control panel that offers the following functionality:

• Call routing, so all inbound calls can be distributed based on agent availability, skill sets, inbound groups, or other variables.  The order in which live calls are sent to available agents can also be specified.  Administrators can queue calls randomly, based on the last time an agent was sent or completed a call, or by supervisor-defined user levels. 

• The ability to increase or decrease dialing ratios, to set how many lines the predictive dialer should use for each agent on duty. 

• Campaign assignment, which gives supervisors the flexibility to assign agents to specific leads and promotions, which will appear when they log on to the dialer system.

• Integrated call recording, to facilitate more effective agent monitoring and training, as well as accelerated dispute resolution. 

Comprehensive quality and workforce management that extends beyond basic mortgage telemarketing functionality to allow supervisors to:

• Assess and enhance agent effectiveness
• Monitor calls in progress
• Offer feedback after or during the interaction
• Track agent statistics such as daily call records, talk time, and login times

A portfolio of performance management reports that makes it easy to identify areas in need of improvement by tracking key indicators and metrics, such as: 

• Call status
• Agent time breakdowns
• Average wrap-up times
• And more!

Mortgage Dialer also supports distributed and virtual call center models by providing agents with anytime, anywhere remote access to all predictive dialing and lead management features.  An Internet-enabled PC and a headset are all that are needed to utilize this powerful call center solution. 

Best of all, the Mortgage Dialer predictive dialing software application can be set up in just hours, without the need to employ technical staff, or purchase expensive hardware or telephony equipment.  And once it is up and running, operation and maintenance is hassle free.  So, mortgage call centers can focus on what really counts – landing new clients – instead of devoting their resources to the deployment and administration of the dialer system.