Key Benefits

Predictive dialing software can offer tremendous value to companies who rely on their telemarketing and telesales operations in order to succeed.  Whether you’re a small mortgage call center making 50 calls each day, or a large-scale virtual call center that cycles through thousands of phone numbers every hour, a predictive dialer can:

Improve agent efficiency
By fully automating all dialing activities, and detecting call results without human intervention, predictive dialing systems can make call center staff more productive than ever before.  Calls can be initiated faster, and agents no longer waste valuable time manually dialing phone numbers, only to receive no answer, a busy signal, or a voice mail box. 

These amazing call center solutions can even reduce connection wait times by intelligently predicting agent availability and adjusting dialing speed accordingly.  And, predictive dialing software can route live calls to specific agents based on skill set or other variables.  So, call efficiency and quality are further increased. 

Boost Campaign Success
Predictive dialers transfer calls to agents only when a live person answers. So, agents can help achieve better results for mortgage marketing promotions and sales campaigns by maximizing the amount of time they spend speaking directly to potential customers.

Mortgage Dialer also enhances the effectiveness of loan modification programs and other types of targeted initiatives, allowing companies to generate income from exciting new sources. By helping mortgage firms to reach more homeowners, and more accurately identify those who are most qualified for modifying loans, our dialer software empowers them to more successfully promote their loan modification services.

Facilitate regulatory compliance 
Today’s mortgage call centers are challenged to effectively adhere to FCC and FTC Do Not Call rules and other guidelines.  Predictive dialers offer a wide range of capabilities that minimize the risk of lawsuits and monetary penalties that can result from non-compliance.

Reduce overhead costs
The increases in agent efficiency provided by predictive dialer software translate directly into reduced personnel expenses.  Dialing systems also save companies from having to buy expensive telephone equipment, and offer the use of VoIP technologies to enable them to avoid paying high toll charges each month (however, use with traditional phone lines is still an option). 

And because they can be easily integrated with other components in the existing information and telephony environment, predictive dialers protect investments in call recording devices, call monitoring software, and other types of call center solutions. 

What Sets Mortgage Dialer Apart?
Unlike the many other available call center solutions and mortgage software packages, Mortgage Dialer is a truly unmatched hosted predictive dialer that is powerful and complete, yet easy to use and affordable. 

What makes it better?

• Mortgage Dialer is an out-of-the-box call center software application that is designed to address two critical mortgage marketing needs – predictive dialing and lead/contact management – to boost the “closing” of new loans, loan modifications, and other income-generating deals. 
  
  
• Its sophisticated, state-of-the-art algorithm is “self learning”, using historical patterns and trends in agent availability to enable the dialer system to anticipate when representatives will be ready to take calls as accurately as possible. 
  
  
• Because it is a fully hosted call center solution, companies that purchase the Mortgage Dialer service can begin using the predictive dialing system immediately, with absolutely no technical expertise required.  Our skilled experts handle all maintenance and upgrades – quickly and easily over the Internet.  And, hosted dialer software has been proven to significantly reduce cost of ownership over the life of the system. 
  
  
• Our customers see fast, tangible payback.  Some Mortgage Dialer users have achieved full return on their mortgage software investment almost immediately, with call volumes increasing by as much as 400%. Although these results are typical, factors such as internal procedures and agent skill sets may affect actual ROI in real-world scenarios. 
  
  
• It is one of the most flexible call center solutions on the market today.  Clients can use it with traditional phone lines, or dramatically reduce their phone charges by using Mortgage Dialer as a VoIP predictive dialer. And, it supports a wide range of campaigns and initiatives. Mortgage Dialer can easily be used as telemarketing software, loan modification software, and more!
  
  
• Because it provides unhindered remote access, distributed or virtual call centers can achieve tremendous benefits through the use of this hosted dialing system.  Agents can access Mortgage Dialer anytime, anywhere, with nothing more than a PC with a standard Internet browser and a headset.